---
title: "The Popup Doesn’t Show Up - EngageBox"
description: "If you’ve created a popup and it doesn’t appear on the front-end, it’s usually a configuration or caching issue. Use the checklist below to trou"
url: "https://www.tassos.gr/docs/engagebox/troubleshoot/the-popup-doesnt-show-up"
date: "2026-04-25T17:20:33+00:00"
language: "en-GB"
---

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#  The Popup Doesn’t Show Up

If you’ve created a popup and it doesn’t appear on the front-end, it’s usually a configuration or caching issue. Use the checklist below to troubleshoot and identify the cause.

## [Check the Plugin Status](#check-the-plugin-status)

EngageBox requires its system plugin to run on your site. Ensure the **System – EngageBox** plugin is installed and enabled under *Extensions → Plugins* in your Joomla administrator.

## [Ensure the Popup Is Published](#ensure-the-popup-is-published)

If the popup is unpublished, it will not appear anywhere. Open your popup in the EngageBox dashboard and confirm its **Status** is set to **Published**.

## [Verify Page Assignment](#verify-page-assignment)

Confirm that your popup is assigned to the correct pages under [Display Conditions](https://www.tassos.gr/docs/engagebox/conditions). If it’s set to appear on specific menu items, make sure you’re viewing one of those pages on the front-end.

## [Confirm the Access Level](#confirm-the-access-level)

- If set to **Registered**, you must be logged in to see it.
- If set to **Guest**, you must be logged out.

If you’re testing visibility, ensure you’re in the correct state.

## [Review the Trigger Settings](#review-the-trigger-settings)

- [On Scroll](https://www.tassos.gr/docs/engagebox/triggers/scroll)**:** Scroll the page to the required percentage or pixel value.
- [On Element Visibility](https://www.tassos.gr/docs/engagebox/triggers/element-visibility)**:** Ensure the **Trigger Element** exists on the page (check for typos or missing elements).
- **Trigger Delay:** If you set a delay (milliseconds), wait long enough for it to pass.

## [Test Mode](#test-mode)

If **Test Mode** is enabled in your popup’s settings, the popup will only display for **Super Users**. Make sure you are logged in as a Super User when testing.

## [Check Caching](#check-caching)

- Clear your Joomla and browser caches.
- If you’re using a page caching extension (e.g., *Page Cache*, *Page Cache Extended*, or *jSGCache*), temporarily disable it and test again.

## [Offline Mode](#offline-mode)

If your website is in **Offline Mode**, enable the "**Enable on Offline Mode "** option so EngageBox can still display pop-ups during maintenance.

## [JCH Optimize Plugin Conflicts](#jch-optimize-plugin-conflicts)

If you’re using **JCH Optimize**, certain optimizations may interfere with JavaScript loading. Try disabling the following options:

- Combine JavaScript Files
- Minify JavaScript
- Optimize Files → Include PHP and external resource files

After saving, clear your cache and test again.

## [Developer Releases](#developer-releases)

If none of the above helps, check the [Developer Releases](https://www.tassos.gr/releases) section on our website for a release candidate or update that may address your issue.

 Last updated on Oct 24th 2025 09:10

## Schema

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