Frequently Asked Questions

Convert Forms integrates with 15+ popular marketing and CRM apps, and there's a lot of chances your favorite app is included in the list. If the app you are looking for is not included, you can use our Zapier Integration, which contains over 2,000+ apps to sync your submissions. 

Read more on How to sync submissions with your favorite app 

You will need to enable the Convert Forms - Google Analytics Tracker plugin to track form submissions as events in your Google Analytics account. For more details, visit the How to Track Form Events with Google Analytics guide.

With the Convert Forms PHP Scripts section and the proper knowledge of PHP and MySQL, you can execute custom PHP scripts and do almost anything. To read more details, visit the PHP Scripts guide.

Convert Forms provides a set of events that help you run any Javascript code when the form is submitted successfully and in many other cases.

To read more details about running Javascript on successful form submission, visit the How to run Javascript after a form has been submitted successfully guide.

To center the form, you must enter the cf-iscentered helper CSS class into the Class Suffix option of your form, which can be found under the Design -> Advanced panel.

Currently, you can't translate the error messages as Convert Forms uses the browser's native form validation to display the error messages for each field. This means that the error messages are automatically displayed and translated into the browser's configured language.

For instance, Google Chrome users with English as the preferred language will see "Please, fill out this field" while Google Chrome users with German as the preferred language will see "Füllen Sie dieses Feld aus".

A cookie with the name nrid is set during form submission, and it's mainly used to identify each visitor uniquely. This helps us determine what forms the visitor has submitted before without the need to be logged in.

No personal information such as IP address, User Agent string, or the Joomla! User ID is stored in any cookie case.

Unfortunately, you can't. Convert Forms requires Joomla v3.8 or higher version to work.

Embedding a form in an e-mail is not recommended, as all major clients do not support forms. Thus, we recommend linking to a form on a website in an email rather than embedding it there. This is the safest, most reliable solution to pairing an email message with a form. More people will see it and be able to use it, and as a result, participation will increase.

To add a Google Ads Conversion Code, you must grab your conversion code and place it in your Form > Design > Advanced > Custom Code text area.

To create a custom registration form, you can follow our guide here: How to create a custom Joomla User Registration Form

Until Multi-Page forms are supported in Convert Forms, a workaround lets you pass data from one form to another, thus allowing you to create a multi-page form. Read more here: How to create multi-page Forms

Convert Forms supports creating multilingual forms to display different forms per language on your site.

Read more on our documentation: How to create Multilingual Forms

In a Dropdown field, you can set a placeholder text such as "Select an option" as the default value to inform your users to select a value.

Read more on our documentation: How to add a placeholder text to a Dropdown field

To embed a form within an iFrame, you need to create an article, add the form to that article using either the shortcode or module method, navigate to the article on your front end, and add ?tmpl=component at the end of the URL.

If your article URL was: https://example.com/my-article, you would set it to: https://example.com/my-article?tmpl=component. You can then use the new URL within an iFrame to display the form anywhere on your site.

Note: You must go to Global Configuration > Convert Forms > Advanced and enable Enable on Output Override.

If your site has a sticky header and when you submit your form, it scrolls to the field that requires attention and it hides behind the header, to resolve it, go into your form > Design > Advanced > Custom Code and add:

<script>
ConvertForms.Helper.onReady(function() {
     const form = document.querySelector('#cf_123');
     form.addEventListener('invalid', function(e) {
          setTimeout(function() {
               window.scrollTo({ top: document.activeElement.offsetTop - 200, left: 0 });
          }, 10);
     }, true);
});
</script>

Replace 123 with your Form ID

If when you submit your form, it scrolls to the field that requires attention (is a required field but does not have a value, is not a valid email address, etc...), then the reason this happens is that your template or a 3rd-party extension/plugin is using the scroll-behavior: smooth CSS property, which makes the browser validation errors hide.

To overcome this issue, you should go into your form > Design > Advanced > Custom CSS and add:

:root {
     scroll-behavior: initial;
}