Question 1

Will it slow down my site?

Accepted Answer

MailChimp Auto-Subscribe is designed with utmost attention to performance. We have meticulously incorporated best practices and contemporary standards to ensure optimal speed and efficiency. Therefore, using our extension will not affect the speed of your website in any way.

Question 2

What payment methods do you accept?

Accepted Answer

We accept payments by credit card through Stripe and PayPal (no PayPal account needed). If you are unable to pay by any of the supported payment methods, please contact us to arrange an alternative payment method.

Question 3

Do you offer refunds?

Accepted Answer

We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone. If you are unhappy with your purchase, we will gladly refund your money. You can apply for a refund within 14 days of purchase. Read more details on the Refund Policy page.

Question 4

Do you offer discounts to non-profits?

Accepted Answer

We're passionate about supporting organizations that make a positive impact around the world. As part of our commitment to this mission, we offer discounted pricing for qualified nonprofit organizations. If you're a nonprofit looking to take advantage of this offer, please visit our Discount for Nonprofit Organizations page to apply. We're proud to help support your important work!

Question 5

Is there a free trial?

Accepted Answer

We do not offer a free trial of MailChimp Auto-Subscribe at this time. However, we do provide a 14-day money-back guarantee to ensure your satisfaction with our extension. If you find that our extension does not meet your needs during this period, we are happy to issue a refund.

Additionally, we offer a Free version of MailChimp Auto-Subscribe which you can try before deciding to purchase the Pro version.

Question 6

How to download the invoice?

Accepted Answer

To download your invoice go to tassos.gr/subscriptions where you can see you'll see an overview of your subscriptions and payments. Find the invoice you'd like to download and click on the "Download" button next to it. Your invoice will be downloaded to your device in PDF format.

Question 7

Are your subscriptions monthly or annual?

Accepted Answer

All our subscriptions are annual. This means you pay once per year and receive updates and support for 12 months. We do not offer monthly subscription plans.

Question 8

Do you offer discounts on renewals?

Accepted Answer

Yes, we reward your loyalty! All paid plans are annual subscriptions and are eligible for a 40% early renewal discount automatically applied on the checkout page if you renew before your subscription expires. Coupon codes or other promotional discounts do not apply to renewals.

Question 9

Will my subscription renew automatically?

Accepted Answer

Our subscription model does not involve automatic recurring charges. All subscriptions are annual and you will not be charged for renewal unless you click the corresponding button in your profile. Therefore, it is entirely up to you to decide whether or not to renew your subscription. We value your choice and want to ensure that you always have control over your subscription.

Question 10

What happens if my subscription expires?

Accepted Answer

If your subscription expires, you can still continue to use the Pro version of the extension on your website for as long as you like. Your site will not be automatically downgraded to the Free version. However, you will no longer have access to download the extension file, and you will not receive any further support or updates. It's important to keep your subscription current if you want to ensure that you have access to the latest features and bug fixes, as well as ongoing support if you encounter any issues.

Question 11

Can I upgrade to a higher plan later?

Accepted Answer

Absolutely! No matter which plan you're using, you can upgrade at any time. All our plans are annual subscriptions. You will be charged pro-rata for the remaining time on your new pricing plan. This means we will charge you for the upgrade to your new plan and minus the unused time on the old plan.

Question 12

Can I switch from a single extension to the Bundle plan later?

Accepted Answer

Yes, you can upgrade from a single extension to the Bundle Plan at any time. The cost will be adjusted based on the remaining time of all your current active subscriptions, so you only pay the difference.

Question 13

Do you offer lifetime licenses?

Accepted Answer

No, we do not offer lifetime licenses. All our plans are annual subscriptions, which means you pay once per year and receive updates and support for 12 months.

Question 14

What are the minimum requirements?

Accepted Answer

To ensure our products functions properly, your system must meet the following requirements: Joomla version 4.0 or higher, PHP version 7.4 or higher, and MySQL version 5 or higher. It is important to note that any system that does not meet these minimum requirements may encounter errors or compatibility issues.

Question 15

How do you provide support?

Accepted Answer

The best way to get help is to search for answers in our Documentation. We are creating and maintaining resources that help you to help yourself. If you need additional assistance, you can go to the Support Page and submit a ticket directly related to MailChimp Auto-Subscribe.

We are available 9am - 5pm Greece Timezone, Mon - Fri. A typical response time for Free plans is around 24 hours while folks on paid plans get a first response in less than 8 hours 96% of the time.

Question 16

Can I install it on multiple sites?

Accepted Answer

You are free to install it on as many sites as you like. However, please note that the number of sites on which you can receive automatic updates may be limited depending on the site licenses available under your plan.

Question 17

Do you provide customization?

Accepted Answer

We do offer customization services for our extensions at an additional cost. This means that we can tailor our products to meet your specific needs and requirements. Whether you need additional features or modifications to existing functionality, we can work with you to create a customized solution that fits your unique situation.

Question 18

Can I modify the source code?

Accepted Answer

All our products are completely open source, and its source code is not encrypted using any proprietary tools like Zend Optimizer or ionCube. As such, you have the freedom to modify the code according to your preferences. However, we do want to caution you that if you modify the core code, you may encounter issues that we won't be able to troubleshoot. For this reason, we recommend that you extend the extension's functionality using a template override instead of modifying the core code.

Question 19

Can I install this on a Joomla 3 site?

Accepted Answer

Yes, older releases of this extension support Joomla 3. To install on a Joomla 3 website you must download and install a legacy release built for Joomla 3.x.

Please visit our Releases page, find the version tagged for Joomla 3, and download the installer package from that release. Be sure to check the release notes for the exact compatible Joomla and PHP versions.

If you need help choosing the right release or migrating between Joomla versions, open a support ticket on our support page and include your site's current Joomla and PHP versions.

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