Email the Person Who Filled Out the Form

Sending a confirmation email to the user who submitted the form is a great way to instantly acknowledge that you've received their entry. Instead of typing a fixed address in the To field, you point it at the email the user just entered, using a Smart Tag. Convert Forms then fills in the real address at send time.

Send the Email to the Submitter

To send a confirmation email to the person who filled out the form, follow the steps below:

1. Go to Components → Convert Forms → Forms and edit your form.
2. Open the Tasks panel and create a new Email Task (or edit an existing one). Set the Trigger to New Submission and the Action to Send an Email.

3. In the To option, select your Email Address field. This should usually point to {field.email}

   

4. Write a friendly Subject and Body. Personalize them with Smart Tags, for example:
   • Subject: We've received your submission #{submission.id}
   • Body: Hi {field.name}, thank you for getting in touch. We'll get back to you soon. Here's a copy of what you sent us: {submission.fields}
5. Set a From Name and From address your recipients will recognize, ideally an address on your own domain for good deliverability.
6. Give the task a title, enable it, and click Save. Save the form.

When the form is submitted, the {field.email} Smart Tag automatically resolves to the address the user typed, and the confirmation lands in their inbox.

Tips

• Send both an admin notification and a confirmation. Create two Email Tasks: one with To set to {site.email} for you, and one with To set to {field.email} for the user. See Send Multiple Emails.
• Let users reply to you. On the confirmation email, set Reply To Email to your support address so replies reach your team rather than bouncing back to the user's own address.
• Only send when requested. If you'd rather send a copy only when the user opts in, gate the task with a checkbox. See Send an Email Only When a Checkbox Is Checked.

Troubleshooting

• The email didn't arrive. Confirm the form actually has an Email Address field and that you selected its Smart Tag (not a different field). Then work through Troubleshooting Email Delivery.
• The address looks wrong or empty. Check the field name in your Smart Tag matches the field name in the form builder exactly.